Before redeeming the voucher code, verify the following:

• The entered code matches the 16-digit code shown in the Codashop purchase confirmation email.
• Numbers that are hard to read are entered correctly. A 0 may look like an 8, and a 5 may look like a 2.

If the code still doesn't redeem, follow the steps for the error received.

This article includes: 

• Error code 2811-6058
• Error code 2813-0055
• Error code 2813-6838 (prepaid card not working)
• Contact Customer Support

Error code 2811-6058

This error indicates multiple incorrect code entries, which may temporarily block further attempts.

1. Recheck the code entered and confirm it matches the voucher exactly.
2. Close the Nintendo eShop, wait 15–30 minutes, then try again.

Error code 2813-0055

This error indicates that the Nintendo Account region doesn't match the country where the voucher or game card was purchased, that the download code has expired, or that the content isn't yet available for purchase on the Nintendo eShop. Different titles become available at different times on their release date.

1. Confirm the Nintendo Account region matches the country where the voucher or game card was purchased.
2. Check the game's page on the Nintendo eShop to confirm the title is available for purchase.
3. Recheck the code entered and confirm it matches the voucher exactly.

Error code 2813-6838 (prepaid card not working)

A Nintendo Switch Online membership prepaid card can only be redeemed in the Nintendo eShop for the country where it was purchased.

1. Recheck the code entered and confirm it matches the card exactly.
2. If the error continues, wait 24 hours before trying again. Some cards take time to activate.

Contact Customer Support

If the issue persists after trying the steps above, contact Customer Support with the voucher code and a screenshot of the error message you receive.