An error message may appear for the following reasons:

• The code was entered incorrectly (special characters excluded)
• The Steam account was accessed from outside its permitted region
• A proxy with an IP address outside the permitted region is being used
• A university or office network is blocking specific ports, including ports used by Steam

For any of these situations, the message "The wallet code you entered is invalid" will appear.

1. Select View My Account Details to check the current Steam Store Country.
2. If the region is incorrect, select Update Store Country to update the store country and wallet currency.
3. Try again after 30 minutes from the first attempt.

If the voucher still cannot be redeemed, contact Customer Support with the following:

• Screenshot of payment proof
• Screenshot of the error message shown during redemption
• Screenshot of the Steam Store Country
• Screenshot of your Steam purchase history