You have purchased Genesis Crystals but it's not reflecting in your Playstation account? Don't panic, we have provided a workaround on that!

We received an update from Genshin, the PlayStation system has been upgraded to 2.0, and PC/Mobile user accounts can be synchronized with PlayStation login games.

However, Genesis Crystals is not interchangeable between different platforms. After recharging on the official website, players who registered their accounts on the PSN side cannot see the purchased Genesis Crystals on their PSN devices.

Therefore, please log in to your game accounts on PC/Mobile devices and then exchange the Genesis Crystals for the Primogems on the PC/Mobile platform before using them. The Primogems are interchangeable between different platforms.

If the issue still persists, reach out to our support team here providing a screenshot of your payment proof and Genshin ID for further assistance!