This can mean one of two things:
You completed the payment and you got a notification page, email, or SMS from Coda saying that your transaction is complete, but didn't get your item. This means that the game/app had a problem fulfilling your order. But do not worry, we'll have a record of your transaction and will help fix the problem by asking the game/app provider to manually fulfill your order.
You completed the payment, but you got a notification page, email, or SMS from Coda saying that your transaction has expired without being completed. In this case, it is possible that there was a connection problem between the payment channel and Coda -- so you paid, but the payment channel had a problem notifying Coda of this. Again, don't worry: we'll work with the payment channel to investigate and fix the problem by manually fulfilling your order or issuing you a refund.
Please send the following information to this form so that we can help diagnose the problem and resolve it for you:
Time of Transaction:
Phone Number or Email:
Success/Failure notification that you received from Coda:
*We would highly suggest you wait for an estimation of 24 hours to receive your items once purchase is SUCCESSFUL. If it's not resolved after 24 hours please reach us with the required information.
We apologize for any inconvenience.