Scenario 1:

You completed your payment and received a notification page, email, or text message from Coda that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don't worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.

Scenario 2:

You completed the payment and received a notification page, email, or text message from Coda that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and Coda; therefore, Coda was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.

Please send the following information to our Customer Support so that we can help diagnose the problem for you:

Date and Time of Transaction:
Phone Number or Email:
Game/App name:
Success/Failure notification that you received from Coda:

Note: We strongly recommend waiting approximately 24 hours after a SUCCESSFUL purchase to receive your item. Please get in touch with us with the required information if it does not resolve after 24 hours.

Please allow us to express our sincerest apologies for the inconvenience caused.