If you are having trouble purchasing or receiving an error code, please review the list for common codes and suggestions below:
| Error Code | Description | Steps to Take |
|---|---|---|
| Error 213 |
Error code 213 means that the transaction is expired. It could be because of:
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Please restart your device and try to make a purchase again if you didn't get charged. But if you already made a payment or got charged, please kindly contact our Customer Support team and attach your payment proof. So that we could help you to check it on our system. |
| Error 225 | This means that you have attempted to make a purchase using a payment channel that is not yet activated. | Please try your purchase again using a different payment channel. |
| Error 227 | This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system. | Please try your purchase again using a different price point. |
| Error 309 | This means that the IP address from which you initiated a purchase is blocked. | Please try to restart the phone if you are using mobile data or restart your modem if you are using WiFi. |
| Error 312 | This error occurs when a transaction violates one or more risk rules. | Please contact our Customer Support for further assistance. |
| Error 410 | This means that the Mobile Number is from a different telco. | Please ensure that the Mobile Number that you entered matches the service provider. |
| Error 414 | This means that you do not have a sufficient balance on your mobile number at the time of the transaction. | Please make sure that your mobile account has enough balance before making a purchase. |
| Error 433 | This means that you only send the first confirmation (i.e. PAY X) but not the second (i.e. GO). | Please assure that you responded 'GO' in order to complete your purchase. |
| Error 443 | This means that you have reached the monthly credit limit capped at RM500 from Celcom. | Please try your purchase again for the following month. |
| Error 704 | This means that the transaction was declined by your bank/card provider due to certain circumstances. |
Please check the below information for further clarification:
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