If you are facing an issue and got an error code when making a purchase, please kindly refer to the list below to see some possible codes along with suggestions for the next steps to take or try:
|Error Code||Description||Steps to Take|
Error code 213 means that the transaction is expired. It could be because of:
Please kindly restart your device and try to make a purchase again if you didn't get charged.
But if you already made a payment or got charged, please kindly contact us here and attach your payment proof. So that we could help you to check it on our system.
|Error 225||This means that you have attempted to make a purchase using a payment channel that is not yet activated.||Please try your purchase again using a different payment channel.|
|Error 227||This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system.||Please try your purchase again using a different price point.|
|Error 309||This means that the IP address from which you initiated a purchase is blocked.||Please try to restart the phone if you are using mobile data or restart your modem if you are using WiFi.|
|Error 312||This error occurs when a transaction violates one or more risk rules.||Please contact our Customer Support for further assistance.|
|Error 410||The means that the Mobile Number is from a different telco.||Please make sure that the Mobile Number that you entered is match with the service provider.|
|Error 414||The means that you do not have sufficient balance on your mobile number at the time of the transaction.||Please make sure that your mobile account have enough balance before making purchase.|
|Error 433||This means that you only send the first confirmation (i.e. PAY X) but not the second (i.e. GO).||Please make sure that you responded 'GO' in order to complete your purchase.|
|Error 443||This means that you have reached the monthly credit limit capped at RM500 from Celcom.||Please try your purchase again for the following month.|
|Error 704||This means that the transaction was declined by your bank/card provider due to certain circumstances.||
Please check below information for further clarification: