Purchases on Codashop are final and non-refundable once the game publisher confirms delivery of the item or credit. Refunds or replacements are only considered if a technical error occurs during the transaction process.

Refunds or replacements are not issued under the following conditions.

• You provided an incorrect UID or account detail during the transaction.
• Requests to transfer items or game credits to a different account.
• Transactions where the game publisher confirms successful delivery to the target account.
• Accidental purchases or changes of mind after a successful transaction.
• Claims submitted more than 30 days after the transaction date.

Refund or replacement requests are considered under specific conditions.

• Payment was successfully processed, but the purchased item or game credit was not delivered.
• The delivered item or voucher code is defective or returns a technical error.

To request a transaction investigation, contact Customer Support and submit the following details.

• Proof of payment, such as a bank statement, digital receipt, or confirmation message
• Codashop transaction ID
• Game ID or user ID and server name
• Screenshot of the error message