A notification page or email from Codashop may confirm a transaction as completed, but the item was not received. This can happen if there is a slight delay in fulfilling the order.
- Restart the game or app completely. The item may appear only after the account refreshes.
- If the item is still not received after restarting, contact Customer Support and provide the following information:
- Date and time of transaction
- Phone number or email used for the purchase
- Game or app name
- Screenshot of UID
- Screenshot of successful payment
- Order ID or transaction ID