Ensure you're in an area with good cellular coverage and that your phone number can send and receive text messages.

If you are still unable to receive SMS:

1. Restart your phone.
2. Try using a different connection or device.
3. If none of these work, try the purchase again after 1–2 hours.

If you need more help or have already been charged despite receiving the error message, contact Customer Support and provide the following:

• Phone number used to make the payment
• The product or item being purchased
• Screenshot of the error